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How q7f Handles Your Personal Data

At q7f, we are straightforward about what data we collect from your account, why we collect it, and how long we keep it — so you always know…

Data collected only as neededIndia-region account holders coveredUPI & Paytm transaction records securedRight to access your own dataClear data deletion process

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What Data We Collect and Why

q7f Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with q7f, we collect the information you provide directly — your name, email address, mobile number and payment details such as your UPI handle or Paytm-linked mobile number. We also collect transaction data each time you deposit or withdraw using PhonePe,

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Paytm or UPI, so we can verify amounts, reconcile your wallet and resolve any disputes promptly. Device identifiers, browser type and session logs are recorded automatically to protect your account from unauthorised access. We do not sell your personal data to third parties. Access to your
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data inside our organisation is limited strictly to teams whose work requires it — fraud prevention, payment reconciliation and customer support. Where local law in India permits or requires specific data handling practices, we follow those rules without exception.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this privacy policy, want to request a copy of your personal data, or wish to ask us to correct or delete something on your account, our privacy support team is available through three direct channels. We aim to acknowledge your request within 24 hours and resolve it within seven working days.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered mobile number and account email so we can locate your record quickly and respond accurately.

Live Chat — Account Queries

Open the live chat widget inside your q7f account dashboard. Choose the 'Data and Privacy' topic from the menu and our support agents will connect you with the privacy team during business hours.

In-App Help Centre

The Help Centre inside the app has a dedicated Privacy section. You can submit a structured privacy request form there, which routes directly to our data team without going through general customer queries.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security at q7f is applied at every layer — from the moment your data enters our system to how long we keep it after your account is closed.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and currency display. Analytics cookies measure page load performance only — we do not use advertising cookies that track you across other websites.

Account Security

Your account password is stored as a one-way cryptographic hash — we cannot read it, only verify it. We also flag unusual login locations automatically and can lock your account within seconds if our system detects a suspicious session.

Payment Data Handling

UPI transaction references, Paytm order IDs and PhonePe payment tokens are stored in encrypted form. We never store your full bank account number. Payment data is retained for the period required by Indian financial regulations and then securely deleted.

Data Retention Period

Active account data is kept for the lifetime of your account plus the legally required period under applicable Indian law. After you close your account and the retention window passes, your personal data is permanently deleted from our live systems.

Your Right to Access and Correct

You may request a full export of the personal data we hold for your account at any time. If any detail is inaccurate — such as a phone number or address — you can ask us to correct it and we will do so within seven working days.

Third-Party Data Sharing

We share your data with payment processors like Paytm and PhonePe only to complete your transactions, and with fraud-detection partners only as needed to keep your account safe. No data is sold or shared for marketing purposes.

Frequently Asked Privacy Questions

These are the questions our account holders in India ask most often about data, cookies, payment records and their rights under this policy. If your question is not covered here, reach our privacy team directly via the channels listed above.

We collect your name, email address, mobile number and, when you make a deposit, your payment identifier — for example your UPI handle or Paytm-linked number. We also log device type and session data to protect your account from unauthorised access.

We keep your data for the legally required period under applicable Indian law after your account is closed — typically this is the period mandated by financial record-keeping regulations. Once that window passes, your data is permanently deleted from our live databases.

Yes. Send a data access request via email or through the in-app Help Centre privacy form. Include your registered email and mobile number so we can locate your record. We will send your data export within seven working days of verifying your identity.

No. We do not sell, rent or trade your personal data to any third party. We share data only with payment processors like Paytm and PhonePe to complete your transactions, and with fraud-prevention services strictly to protect your account.

We use cookies for session management, preference storage and performance analytics. You can disable non-essential cookies through your browser settings or the cookie preference panel in your account. Disabling session cookies will require you to log in on each visit.

Yes. Payment references — including UPI transaction IDs and PhonePe tokens — are stored in encrypted form. We do not store full bank account numbers. Encryption keys are rotated regularly and access to payment records is restricted to authorised reconciliation staff only.

Submit a deletion request through the in-app Help Centre privacy form or email our privacy team directly. Once we verify your identity and confirm the legally required retention period has passed, we will permanently delete your data and confirm it in writing within seven working days.

How q7f Handles Your Personal Data

Contact Us About Your Data

Email Privacy Request

Live Chat — Account Queries

In-App Help Centre

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Payment Data Handling

Data Retention Period

Your Right to Access and Correct

Third-Party Data Sharing

Frequently Asked Privacy Questions

01 What personal data does q7f collect when I open an account?

02 How long does q7f keep my personal data after I close my account?

03 Can I request a full copy of the data q7f holds about me?

04 Does q7f sell my personal data to other companies?

05 How does q7f use cookies and can I disable them?

06 Is my UPI or PhonePe payment data stored securely?

07 How do I ask q7f to delete my personal data?

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